Warranty, Returns & Exchanges Policy

This Warranty, Returns & Exchanges Policy applies to products purchased from Vape Ave (“Vape Ave,” “we,” “us,” or “our”). It forms part of our Terms & Conditions and is incorporated into them by reference. Please review this policy before making a purchase.

Vape Ave does not offer refunds, returns, or exchanges on any product, whether purchased in store or online. This includes change-of-mind purchases and applies to all product categories: disposables, pod systems, devices, e-liquids, pods, coils, tanks, batteries, and accessories.

Vaping products are consumable, health-sensitive goods. Once a product leaves the store, we cannot restock or resell it safely, which is why every sale is final.

The only exception is a disposable device that arrives faulty from the manufacturer, described below.

If a disposable device does not work on its first intended use because of a manufacturing fault, bring it to our store at Emerald Park, Unit 154, 4750 Yonge Street, 2nd Floor, North York, within 24 hours of purchase (or of delivery, for online orders) for review.

Please bring:

• the device itself;
• its original packaging; and
• proof of purchase (store receipt, order number, or order confirmation email).

Our staff will inspect and test the device in store. If we confirm the device was faulty from the manufacturer, we will replace it with the same product or a reasonably comparable one. Claims made after 24 hours, or without the device available for review, cannot be accepted.

The following do not qualify as manufacturing faults and are not covered:

• normal depletion of e-liquid or battery in a disposable;
• taste, sweetness, cooling effect, throat sensation, or other subjective preferences;
• cosmetic imperfections that do not affect operation;
• accidents, drops, abuse, neglect, or misuse;
• liquid, moisture, fire, or heat damage after purchase;
• improper charging, incompatible chargers or accessories, or electrical shorts caused by improper use;
• unauthorized repairs or modifications;
• normal wear and tear; and
• use outside the manufacturer’s instructions or for a purpose the product was not designed for.

Products presented for review must be reasonably clean and safe for our staff to handle. Do not use any product, battery, or e-liquid that appears damaged, leaking, swollen, excessively hot, or otherwise unsafe.

If an online order arrives with an incorrect item, an item damaged in shipping, or an item missing, that is our responsibility to fix. Contact us within 24 hours of delivery at [CUSTOMER SERVICE EMAIL] with your order number and photos of what you received, and keep the product, packaging, and shipping box until we have reviewed the claim. We will make it right.

Deliveries require a signature and proof of legal age in your province. If the required age or identity verification cannot be completed at delivery, the package will not be handed over and the order may be cancelled. Vape Ave reserves the right to refuse future orders where we reasonably believe someone has attempted to get around age-verification requirements.

Some devices may carry a warranty provided directly by their manufacturer, with the manufacturer’s own terms, registration requirements, and claim procedures. Those warranties are between you and the manufacturer and are separate from this policy.

This policy does not limit any statutory rights or remedies available to consumers under applicable law. Where applicable law provides a right or remedy that conflicts with a limitation in this policy, the law governs.

For warranty reviews or questions about this policy, visit us in store or reach out:

• Vape Ave
• Email: [CUSTOMER SERVICE EMAIL]
• Phone: (778) 320-7381
• Emerald Park, Unit 154, 4750 Yonge Street, 2nd Floor, North York ON M2N 5M6, Canada

Please include your order number or proof of purchase when contacting us about an existing purchase.